
The technological frontier is rapidly advancing as large language models (LLMs) evolve from conversational partners into sophisticated autonomous agents [3], capable of executing complex, multi-step professional workflows. This paradigm shift promises to automate and optimize enterprise operations on an unprecedented scale. However, a critical chasm separates this potential from practical, reliable deployment. How can we trust these agents with mission-critical tasks when their performance in complex, stateful environments remains largely unverified? To bridge this gap, ServiceNow Research, in collaboration with Mila and the Université de Montréal, has introduced EnterpriseOps-Gym, a groundbreaking evaluation environment. This platform is a High-Fidelity Sandbox, which is a safe, isolated digital environment that very closely mimics real-world enterprise systems and data, allowing for testing AI behavior...








