Frequently asked questions about AI automation for insurance business
Technical, legal and operational aspects of neural network integration
Technus AI Consultant integrates with most modern insurance systems via REST API. This allows the AI to check policy status in real time, register insurance claims, and update data without human intervention
We use a strict RAG (Retrieval-Augmented Generation) architecture. The neural network is deprived of the ability to generate answers from general internet knowledge. It searches for answers exclusively in the PDF regulations and insurance rules you upload. If there is no answer, the bot transfers the dialogue to an operator
Yes, the built-in OCR module is trained to recognize complex documents, including handwritten ones. The AI extracts key entities (full name, diagnosis, nature of damage) and structures them for transfer to the claims management system
All NeuroTechnus solutions are deployed on our own isolated infrastructure. Your clients' data is not transferred to public LLM networks (such as OpenAI) for training, which guarantees full compliance with personal data protection laws and medical confidentiality
Yes. The AI collects the necessary parameters from the client in a dialogue format (age, driving experience, car brand) and sends an API request to your internal tariff calculator. Upon receiving the response, the bot announces the exact amount and offers a payment link
The AI is trained to recognize emergency triggers. In such cases, the bot immediately sends the client safety instructions, calls emergency services (if integrated), and instantly transfers the dialogue to a priority live dispatcher line
With a volume of 100 or more requests per day, the average payback period is 3–4 months. Savings are achieved by reducing the first-line support staff and automating routine document collection when an insured event occurs (FNOL)
Yes, Technus AI Parser can be configured for regular monitoring of competitor websites and aggregators. You will receive automatic reports on changes in their base rates, adjustment factors, and marketing promotions
Absolutely. The system synchronizes with your database and automatically initiates a dialogue with the client in the messenger a specified number of days before the policy expires, offering a one-click renewal
All interaction sessions are logged and stored on isolated servers with encryption. Auditors can download dialogue transcripts linked to a client ID at any time to confirm compliance with service regulations
No. NeuroTechnus provides turnkey SaaS solutions. We handle the initial setup, API integration, and technical maintenance. Knowledge base management is done through an intuitive interface
Yes, provided the user is identified (e.g., by phone number). Technus AI supports omnichannel session memory. The client won't have to repeat their request when switching to another platform
